The PRINT ROOM FAQ
FAQ: Frequently Asked Questions
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The FAQ contains questions grouped by category. Please select the general subject of your question and a series will be proposed. If you can't find a question, you can contact us by email at contact@printroom.fr or by phone on 09 50 85 13 90.
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- Notice of passage and proceeding
- Delivery times and delays
- Parcel tracking
- Delivery
- Tracking number
- Delivery zone
For deliveries in Metropolitan France and Monaco: Delivery time is 48 hours (2 working days).
For shipments to French overseas departments and territories: the indicative delivery time is 5 to 7 days depending on the destination.
For international shipments: Indicative delivery time is 4 to 8 days, depending on destination.
Within French overseas departments and territories (1): Delivery takes 48 hours (2 working days).
(1) French overseas departments: Guadeloupe, French Guiana, Martinique, Réunion and Mayotte. Collectivités territoriales d'Outre-mer: Saint-Barthélemy, Saint-Martin and Saint Pierre et Miquelon.
Delivery times are expressed in working days, i.e. Monday to Saturday inclusive, excluding public holidays.
La Poste makes every effort to respect these delivery times. However, an incident beyond our control may cause a delay, for example in the event of exceptional bad weather or an incident specific to the shipment (damage due to insufficient packaging, illegible or incomplete address, etc.).
The tracking of a parcel sent via La Poste's Colissimo service is included in the shipping price. An email will be sent to you with the tracking number.
You can follow every stage in the delivery of your parcel step by step, thanks to the Colissimo tracking tool available directly online.
Colissimo distinguishes between two groups:
- Colissimo FRANCE rate
- Colissimo INTERNATIONAL rate
For Metropolitan France, rates are fixed according to the weight of the parcel. For international deliveries, rates are fixed according to the weight of the parcel and the zone.
- Country Zone Metropolitan France
- Country Zone A Colissimo International
- Country Zone B Colissimo International
- Country Overseas zone DOM
- Country Overseas zone
- Country Zone C Colissimo International
To deliver orders we use Colissimo. To calculate shipping costs, we use the information you provide during the order process.
Your post office will hold your parcel for 15 consecutive days (not counting the day your letter carrier arrives at your home) or 10 working days if your parcel is delivered to a post office with So Colissimo.
After this period, if no one has shown up (yourself or someone with a power of attorney), the parcel is returned to sender.
To find out whether or not your address has been temporarily put on hold at a post office, you can check this directly online using the temporary hold form.
If your address is temporarily available at a post office, you will be directed to the contact form, where you can fill in all your details.
A customer advisor will then examine your request, and a reply will be sent to you as soon as possible by e-mail or telephone.
I went to the address indicated on the delivery notice but my parcel wasn't there. What should I do?
Check your delivery notice, which should indicate the address from which you can collect your parcel, as well as the date and time from which it will be available.
If nothing is specified on the notice, please wait until 4 p.m. on the day after the notice is deposited to go to the post office (or postal contact point). This will give us time to drop off your parcel for collection.
If your parcel has not been delivered, please complete the contact form. Our Customer Service will deal with your request.
If the delivery notice does not indicate the address where you should collect the parcel, please call 3631 (free service + cost of a call), Monday to Friday from 8.30am to 7pm and Saturday from 8.30am to 1pm (excluding public holidays).
Your parcel will normally be delivered to your local post office, where your letter carrier will drop off any parcels he can't deliver.
We cannot re-deliver a pending parcel because a first (or second) delivery attempt has already been made, in accordance with our general terms and conditions of sale.
For your convenience, if the recipient is absent during this first delivery attempt, La Poste will drop off the parcel at the local post office. After 15 consecutive days, the parcel is returned to the sender.
So don't delay in going to the address indicated to collect your parcel, or in appointing someone you trust to do so: write the name of the person who will be able to collect your parcel on your behalf on the back of the delivery notice. He or she must have the delivery notice and proof of identity.
This means that your parcel could not be delivered to your letterbox and that it is held at your disposal at the address indicated on the notice of proceedings for 15 consecutive days (from the day following the day on which the notice of proceedings was deposited).
After this period, if you or your proxy (the person to whom you have given power of attorney) have not shown up, the parcel will be returned to sender.
This is the document the letter carrier leaves in your letterbox when he has been unable to deliver your parcel (you were absent when the letter carrier came, your letterbox is too small, etc.).
This document also informs you of the second delivery to your home on the next working day, and lets you choose the date and place of this second delivery. In the event of another unsuccessful delivery, a Notice of Delivery is left in your letterbox, informing you of the date on which you can collect your parcel from the post office (or postal contact point) at the address indicated;
- You can go there yourself:
Go to the address indicated on the notice of proceedings: you can collect your parcel on the date indicated, on presentation of the notice and proof of identity. - You can ask someone close to you to collect it for you:
Indicate on the back of the notice the name of someone you know who can collect the parcel on your behalf at the post office. He or she must have the notice of delivery and the identity papers of the recipient and the person named on the power of attorney.
To track your parcel, use the tracking tool and enter your tracking number in the field provided, without spaces and in capital letters. It consists of 11 to 15 characters. If you are the sender, it is located under the barcode on your proof of delivery.
This will take you to the latest available information about your shipment.
You can track your parcel for 60 days after shipment. On your personal account, you can track your parcel for 1 year after shipment.
If you are the sender of the package :
You'll find your tracking number on the proof of deposit (under the barcode) given to you at the post office counter on the day of shipment.
If you are the recipient of the parcel: (e.g. for an order placed on a website)
The tracking number is normally communicated to you by the website when your order is validated.
This is a combination of 13 alphanumeric characters (for example: 8D00432154798, 6Q00028724095, CK00879241952).
This number enables you to track your parcel and be informed of the various stages of its delivery.
Online tracking is not available for economy parcels overseas. To benefit from this service, we recommend Colissimo Outre-Mer.
Check the tracking of your parcel or contact our Customer Service for international parcels.
The list of international codes that can be tracked from mainland France and overseas territories is as follows:
Export code from France :
CC, followed by 9 digits followed by country code FR
CD, followed by 9 digits followed by country code FR
CE, followed by 9 digits followed by country code FR
CH, followed by 9 digits followed by country code FR
CJ, followed by 9 digits followed by country code FR
CK, followed by 9 digits followed by country code FR
CW, followed by 9 digits followed by country code FR
CX, followed by 9 digits followed by country code FR
CY, followed by 9 digits followed by country code FR
CZ, followed by 9 digits followed by country code FR
EY, followed by 9 digits followed by country code FR
The list of international codes that can be tracked, for metropolitan France and overseas territories, is as follows:
All codes with the following format: C, followed by a character between A and Z, followed by 9 digits followed by the 2-character iso country code for all countries except the following:
Belgium (only) :
CC, followed by 9 digits followed by country code BE
CD, followed by 9 digits followed by country code BE
CE, followed by 9 digits followed by country code BE From Belgium
Switzerland:
C, followed by a character from A to Z (excluding C and E), followed by 9 digits, followed by the country code CH
Czech Republic :
C, followed by a character from A to Z (excluding C and E), followed by 9 digits, followed by the country code CZ
Germany :
C, followed by a character between A and Z, followed by 9 digits followed by the country code DE (12 digits)
Denmark (only) :
CC, followed by 9 digits followed by country code DK
CE, followed by 9 digits followed by country code DK
CO, followed by 9 digits followed by country code DK
Spain:
C, followed by a character from A to Z (excluding C, F, E and P), followed by 9 digits, followed by the country code ES
Finland :
C, followed by a character from A to Z (excluding C, E and P), followed by 9 digits, followed by the country code FI.
Great Britain (only) :
CP, followed by 9 digits followed by country code GB
EE, followed by 9 digits followed by country code GB
EK, followed by 9 digits followed by country code GB
CK, followed by 9 digits followed by country code GB
CC, followed by 9 digits followed by country code GB
Greece :
C, followed by a character from A to Z (excluding C and E), followed by 9 digits, followed by the country code GR.
Hungary :
C, followed by a character from A to Z (excluding C and P), followed by 9 digits, followed by the HU country code.
Ireland :
C, followed by a character between S and Z, followed by 9 digits followed by the country code IE
Iceland :
C, followed by a character from A to Z (excluding C), followed by 9 digits, followed by the country code IS.
Italy :
C, followed by a character from A to Z (excluding C), followed by 9 digits, followed by the country code IT.
Lithuania :
C, followed by a character from A to Z (excluding C and E), followed by 9 digits, followed by the country code LT.
Luxembourg :
C, followed by a character from A to Z (excluding C and P), followed by 9 digits, followed by the country code LU.
Netherlands :
3S, followed by 11 digits
C, followed by a character from A to Z (excluding C and P), followed by 9 digits, followed by the country code NL.
Norway :
C, followed by a character between Q and Z (excluding S), followed by 9 digits followed by the country code NO
Portugal :
C, followed by a character from A to Z (excluding C and E), followed by 9 digits, followed by the country code PT.
Sweden :
C, followed by a character from A to Z (excluding C), followed by 9 digits, followed by the country code SE.
Slovenia (only) :
CB, followed by 9 digits followed by the country code SI
CK, followed by 9 digits followed by the country code SI
CN, followed by 9 digits followed by SI country code
CQ, followed by 9 digits followed by SI country code
CS, followed by 9 digits followed by SI country code
C, followed by a character between V and Z, followed by 9 digits followed by the SI country code.
Slovakia :
C, followed by a character from A to Z (excluding C, E, S, V), followed by 9 digits, followed by the country code SK.
United States:
C, followed by a character between A and X, followed by 9 digits followed by the country code US
Estonia :
C, followed by a character from A to Z (excluding C), followed by 9 digits, followed by the country code EE
First, check your parcel tracking
To do this, you need the tracking number, which the sender must be able to give you. Only Colissimo and So Colissimo shipments can be tracked online.
Between 1 and 2 working days late :
Delivery times are respected, but transport incidents are always possible, for example due to vehicle breakdowns, bad weather or sorting errors. In such cases, please be patient, as we will do our utmost to deliver your parcel as quickly as possible.
More than 4 working days from dispatch :
Delays of this kind are rare, but it is possible that your parcel has suffered an incident requiring repairs to its packaging, or that it cannot be delivered (address label detached, address incorrectly written or incomplete, difficulties accessing the address, etc.).
Alert our customer service department via our contact form. An inquiry will be launched at the last site where the parcel was seen and at the site where it should be next. If an attempt has already been made to deliver your parcel, an inquiry will be made at your local post office to check whether your parcel has been put on hold there.
If the parcel has been entrusted to La Poste by the e-commerce site for more than 10 days, contact La Poste to continue the search. To do so, you can :
- fill in the online contact form
- dial 3631 (free service + cost of a call), Monday to Friday 8.30am to 7pm and Saturday 8.30am to 1pm (excluding public holidays).
- visit your nearest post office
- contact your sender, who can request a search from La Poste.
Check the location of your parcel on our website by entering its number (if you don't have it, ask the sender to tell you: this is the number shown on the proof of delivery below the barcode).
Good to know:
- Packages deposited after the drop-off deadline (posted in your post office) will not be delivered until the following day, which may mean that your package is not received.
- If the parcel was sent on a Saturday, you may not receive it until Tuesday: it takes two consecutive working days.
- In the event of a delay, even if a claim by the consignee for late delivery can help us to improve our service, only the sender who has paid for the service can be reimbursed. However, if the sender withdraws in favor of the recipient, it is the latter who receives the compensation. Several options are available to you:
- fill in the online contact form
- dial 3631 (free service + cost of a call), Monday to Friday 8.30am to 7pm and Saturday 8.30am to 1pm (excluding public holidays).
- Write to Customer Service 99999 LA POSTE (forms and free T envelopes are available from La Poste branches).
48-hour delivery times are calculated in working days (all days of the week except Sundays and public holidays).
Thus, Saturdays are taken into account in the calculation of delivery times for parcels delivered on Saturdays before the deadline. Sundays and public holidays are excluded.
For example, any parcel dropped off on Saturday before the drop-off deadline will be delivered to its recipient on the following Tuesday, as Sunday is not a working day.
Here is the list of countries we can deliver to in zone A:
- Germany
- Austria
- Belgium
- Bulgaria
- Cyprus
- Croatia
- Denmark
- Spain
- Estonia
- Finland
- Greece
- Hungary
- Ireland
- Italy
- Liechtenstein
- Lithuania
- Latvia
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Czech Republic
- Romania
- United Kingdom
- San Marino
- Slovakia
- Slovenia
- Sweden
- Switzerland
- Vatican
Here is the list of countries we can deliver to in zone B:
- Armenia
- Albania
- Algeria
- Azerbaijan
- Belarus (Bélarus)
- Bosnia-Herzegovina
- Georgia
- Iceland
- Macedonia
- Morocco
- Moldova
- Montenegro
- Norway
- Serbia
- Tunisia
- Turkey
- Ukraine
If you're not in France, neither in zone A, nor in zone B, nor in the French overseas territories, we'll still deliver !!!
Your zone is C, a flat rate is applied of 24.35 € for a parcel up to 500 grams and 27.10 € for a parcel up to 1 kilogram.
Here is the list of countries we can deliver to in the French overseas departments and territories zone:
- Guadeloupe
- Martinique
- Mayotte
- Meeting
- French Guiana
- Saint-Pierre and Miquelon
- Saint Martin
- Saint Barthélémy
Here is the list of countries we can deliver to in the French overseas territories:
- French Polynesia
- New Caledonia
- Wallis and Futuna
- The Southern Territories
- Antarctiques Françaises (TAAF)
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